This site is owned and operated by US Ghost Adventures, LLC. Your privacy on the Internet is of the utmost importance to us. At US Ghost Adventures, LLC, we want to make your online experience satisfying and safe.
Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
INFORMATION WE GATHER AND TRACK
US Ghost Adventures, LLC gathers the following types of information about users:
- User ID
- Email Address
- Zip Code
- Android ID
- App Interactions
We collect “Device” and “Order” Information using the following technologies and/or methods:
Consent with notice – Customers and subscribers knowingly submit their email address to receive emails from the company and have the option to opt out at any time.
Please note: Site approved vendor Bounce Exchange blocks pop ups with email capture campaigns from European & Canadian users to comply with GDPR/CASL.
Information provided by you when you sign up for an account on our web site or make a transaction, such as names, e-mail address, zip code, phone number, and password.
Information on the number of downloads and the operating system downloaded from.
Information that users provide through optional and voluntary submissions.
Performance of a contract – Transactional emails confirming specific order-related steps (ex. order received, shipping information).
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Legitimate interest – Customers that have confirmed legitimate interest in the brand (ex. Bookings, Reservations, Social Contests, email newsletter signups, contact forms, etc.).
The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites.
Log Files – These track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Tags & Pixels – These are electronic files used to record information about how you browse the Site.
How Do We Use Your Personal Information?
US Ghost Adventures Llc may collect and use Users personal information for the following purposes:
To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site. We may use feedback you provide to improve our products and services.
To process payments. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. We may also use this information to screen for potential risk or fraud.
To run a promotion, contest, survey or other Site feature. We may use the information Users provided to create unique offers to enhance their customer experience and assess the success of the marketing and advertising campaign.
To send Users information they agreed to receive about topics we think will be of interest to them. We may use the email address to send User back in stock information, editorial content, or shipping information.
To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Personal & Non-Personal Identification
How Do We Protect Your Information?
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing Your Personal Information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys.
We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. We may share your information with these third parties for those limited purposes if you have given us your permission.
US Ghost Adventures, LLC uses the above-described information to tailor our content to suit the needs of clients and users and help to better understand our audience’s demographics. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Electronic Newsletter Policy – We may provide a free electronic newsletter to users and interested clients. US Ghost Adventures gathers the email addresses of users who voluntarily subscribe. Users may remove themselves from this mailing list.
Sharing policy- Our application allows users to choose to share a point of interest on a tour, the application, or an experience through email, text, or social media. The user must provide their account information (usually email address or integrate with facebook app) and/or that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.
Surveys- US Ghost Adventures provides a voluntary survey feature for clients. The survey data is sent to the client and aggregated. The company may occasionally conduct user surveys to better target our content to our audience. We never share any of this information about specific individuals with any third party.
US Ghost Adventures, LLC uses any information voluntarily given by our users to enhance their experience in our site, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our users.
As stated above, we use information that users voluntarily provide to display information to other users and to enable users to participate in surveys, newsletters, and forums. We may send out newsletters to subscribers. US Ghost Adventures never shares newsletter mailing lists with third parties, including advertisers, sponsors or partners.
When we use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas, we do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service. We track search terms entered in Search function as one of many measures of what interests our users.
Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent. we never collect or maintain information on our Site from those known to be under 13, and no part of our website is structured to attract anyone under 13.
US Ghost Adventures, LLC tracks user traffic patterns throughout all of our experiences, including time spent at each stop. However, we do not collect individual data to pair this with, nor do we correlate this information with data about individual users. US Ghost Adventures does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser).
US Ghost Adventures, LLC sometimes tracks and catalogs the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us to build a better service for our clients and users.
US Ghost Adventures, LLC operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.
We give users options wherever necessary and practical. Such choices include:
Opting not to register to receive our electronic newsletters.
Opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users.
Request Data Deletion
To request deletion of your data or opt out of targeted advertising, please email contact [at] usghostadventures.com.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.